You'll manage referral and clinical documentation workflows within a centralized healthcare operations center, helping ensure patient records and referral documentation are complete, accurate, and available to support coordinated patient care. Working alongside clinicians, network providers, and interdisciplinary teams, you'll obtain, review, process, and maintain patient records while helping patients access timely specialty care.Employment Type: Full-TimeResidence Requirement: Candidates must reside within 50 miles of Colorado Springs, CO.Schedule: Monday-Friday with assigned shifts between 6:00 a.m. and 6:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required.Key ResponsibilitiesObtain required clinical documentation from network providers and conduct follow-up outreach to resolve missing or incomplete records.Review chart notes for clarity, completeness, legibility, and compliance before associating documentation with the appropriate patient record and referral.Upload, index, label, and maintain clinical documentation using approved healthcare systems while ensuring accurate recordkeeping.Research claims, referral information, clinical history, and chart documentation to support referral management activities.Process secure messaging requests, provider communications, outbound calls, and other patient support activities as assigned.Track requests, follow-up activities, and outcomes to support accountability, audit readiness, and quality performance metrics.Maintain compliance with HIPAA, privacy, security, and applicable healthcare policies while providing professional customer service.Collaborate with Military Treatment Facilities, providers, and internal departments to support efficient referral and documentation workflows.
